We understand how much trust you place in us when you use our website. This policy explains what we collect, why, and how your information is handled, always with your privacy in mind.

Information We Collect

We collect limited personal data to provide you with the best possible support and service.

• Details you enter on contact forms, such as your name, email, and phone number for support purposes.
• Technical information automatically generated, like IP address and browser details, to keep our site secure.
• Data about how you use our site, including resource and guide views, for improvement only.
• Any information you choose to share in questions, feedback, or other communications.

How We Use Your Data

We value transparency. Here’s how your data may be used to improve your experience:

• Responding to your questions and providing nutritional or kitchen guidance.
• Improving our site, resources, and support based on aggregate usage trends.
• Enhancing website security and detecting unauthorised access.
• Sending helpful updates, if you have opted in to communications.

Legal Bases for Processing

We collect and handle your data for legitimate reasons and purposes under UK law.

Your data is processed to fulfil your requests, deliver support, comply with legal obligations, and improve services, always respecting your individual rights.

Sharing Information

Your information is not sold or disclosed except as strictly necessary.

• Sharing with trusted service providers (e.g., IT support) necessary for running or maintaining our site, always under agreement that your information remains private.
• Disclosure if required by law, regulation, or to protect our users’ safety.
• Aggregated, anonymised usage statistics may be shared for research or analytical purposes.

Data Security

Safeguarding your data is a top priority. We use secure servers, data encryption, and regular reviews to protect your privacy. Personal information is held only as long as required for support or legal compliance, with all reasonable measures against misuse or loss.

Your Rights

As a UK resident, you have rights regarding your data and how it’s used.

• Right to access information we hold about you at any time.
• Right to correct inaccurate or incomplete personal details.
• Right to request deletion of your data, unless legal requirements apply.
• Right to request restriction or object to certain uses of your data.

Cookies & Tracking

Our website uses cookies to remember your preferences, collect basic usage stats, and secure your visit. You can manage or block cookies in your browser settings at any time.

Read Cookie Policy Read Cookie Policy

Contact Us

You can contact us with privacy questions or to exercise your rights regarding your personal information.

Privacy Policy Updates

This policy may be updated to reflect changes in laws, technology, or our practices. Revised versions will be posted here with an updated date.